Frequently Asked Questions
Everything you need to know about our seasonal decor and home products.
How do I properly shape my artificial Christmas tree?
To achieve a full, natural look, start at the bottom and work your way up. Fan out each branch tip in different directions, ensuring no gaps are visible between the layers.
What should I do if a section of my pre-lit tree won't light up?
First, check that all plugs are securely connected between the tree sections. If the issue persists, inspect for any loose or broken bulbs, as our 'Stay-Lit' technology usually keeps the rest of the strand on unless a bulb is missing.
What is your return policy for seasonal items?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that returns for seasonal decor must be initiated before the holiday date to qualify for a full refund.
Are your wreaths and greenery safe for outdoor use?
Many of our products are rated for outdoor use, but we recommend placing them under a covered area or porch to protect them from direct sunlight and heavy moisture for long-term durability.
How long does shipping take for large holiday items?
Standard shipping typically takes 5-7 business days. During peak holiday seasons, we recommend ordering at least two weeks in advance to ensure your decor arrives in time for your celebrations.
Do your products come with a warranty?
Yes, National Tree Company offers a limited warranty on both the tree frame and the light sets. Warranty duration varies by model, typically ranging from 2 to 5 years.